Principal Duties and Responsibilities include but are not limited to:

• Follow up prior day’s installations by calling customers to confirm satisfaction with installation and scheduling follow-up appointments for the sales reps
• Contact service leads to set appointments from service tickets
• New Home Owner Program
• Create routes around scheduled appointments integrating the lists for the New Home Owner Program with scheduled appointments
• Track the results of new home owners program
• Coordinate outbound sales mailings
• Schedule and follow up on all removal orders
• Follow up on all appointments not closed and reschedule appointment not-home
• Track appointment cancellations
• Set appointments from answering service
• Process and respond to all internet inquiries within 15 minutes of receipt
• Initially take all donation requests and present to sales and general manager for approval
• Track leads\appointments\contracts
• Process new orders
• Accumulate and review new contracts\documents from sales force from previous day for sales manager approval
• Prepare commission recap for sales manager approval, enter into the payroll system and process financing paperwork and follow up until confirmation of payment received
• Event research and tracking costs\results
• Train others to set appointments
• Maintain proper quantities of appropriate sales literature, sales equipment, and test kit supplies
• Research business partner opportunities with Home Inspectors, Plumbers and Realtors
• Maintain confidentiality within and without Culligan.

Minimum Requirements:

• High school diploma or equivalent, required
• Associates Degree in Business Administration or related field preferred
• 2 years of experience in administrative duties or similar clerical position
• Proficient use of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent written and oral communication skills.
• Specific experience with maintaining Outlook calendars.
• Strong Customer service skills
• Must be able to work a flexible schedule, as necessary

Preferred Qualifications:

• Customer service experience preferably in a sales/marketing environment
• Data-entry experience

Essential Functions/Physical Requirements:

The position requires sitting at a computer and typing for extended periods of time.

Opportunities associated with the position:

The company offers a comprehensive benefits package that includes health insurance (dental, vision, and health), paid time off, life insurance and a 401K plan. Employees are also eligible to receive discounted products.

Compensation & Benefits:

Pay: $24.00-$27.00/ hour + sign-on bonus

Employees of Culligan receive a competitive benefits package and exclusive privileges, including:

• Medical
• Dental
• Vision
• 401(K)
• Product Discounts

Culligan has over 87 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support, and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries.

The company is strong, profitable, and well-positioned in the market with a focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher levels of profitability.

Culligan International Company is an Equal Opportunity Employer.